We have excellent technical resources on this web site including a great Troubleshooting Guide, lots of information on electricity, and all kiln instruction manuals.

Rob Battey handles most technical service. He can be reached Toll Free at 800-259-1423. You can normally reach Rob from to 7am to 4pm Pacific Time (10am to 7pm Eastern Standard time) Monday through Friday. Rob's fax number is 541-385-8025. MONDAYS ARE THE BUSIEST DAY FOR SERVICE FOLLOWED BY TUESDAY. IF YOUR NEED IS NOT URGENT TRY TO CALL ON ANOTHER DAY.

If you have questions about shipments, deliveries or other customer service issues call during normal business hours or email sales@hotkilns.com. The main office is open from 8:30am to 5pm Monday through Friday Eastern Standard Time.

Describe the nature of your problem or questions. PLEASE INCLUDE A FAX NUMBER AND EMAIL ADDRESS IF AT ALL POSSIBLE!

THINGS TO KNOW BEFORE YOU GET FREE SUPPORT