We couldn't have put it any more elegantly than this loyal customer:

To the President of L and L:

Dear Steve,

I have been remiss in not sending you this note earlier, and I wanted to get it to you prior to my going on vacation next month. I bought one of your kilns about a year ago totally on the recommendation of my friend Steve Branfman, and I could not be happier with my 'orno'.

My reason for writing, however, is not about the kiln. It is about the Rob-man who answers the 800 number in Oregon. As a tech / service / warranty / construction rep. he is sensational. He never ever fails to call back. His answers are concise and terrifically helpful and supportive, and equally important, I suggest, they do not at all 'tech' you to death or otherwise confuse you or overwhelm you. In my opinion, over and above the wonderful reliability and high quality of your kilns, he is far and away the single most important positive selling point I have encountered when dealing with your company and with your product week -- in -- week -- out.

Muchas gracias, Russell

Russell Mott II, MOTTPOTTS, 2653 Snow Road, Las Cruces, NM, 88005

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